How can we help?
Write to our single support channel. A person replies, not a chatbot.
Support
To receive a useful response
Tell us what you were trying to do, what happened, whether you use iPhone or Android, and your PaperFlow version. If the issue concerns a reading, include its title. Never send passwords, access codes, card details, private keys or conversation audio.
Account access
If you sign in by email, request a new code in the app and check spam. Codes are single-use and may expire. If you use Apple or Google, choose the same account you originally signed in with. Do not send us the code.
Purchases and subscriptions
To recover a purchase, sign in to PaperFlow and use Restore purchases with the correct Apple App Store or Google Play account. The store manages billing, cancellation and refunds. Deleting your PaperFlow account does not automatically cancel store renewal.
Content or AI responses
You can report a reading or response in the app. Choose a category and add a short comment without unnecessary personal data. PaperFlow provides educational content and does not replace professional advice.
Privacy and deletion
Read the privacy policy to learn what data we process. To close your account, follow the steps on Delete account.
Last updated: September 21, 2026.